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becky levy | director of member experience

Becky Levy is the CDP's Director of Member Experience. Focusing on process improvement, product enhancement, user adoption, and customer success. Becky and her team manage front-line support and training of all CDP clients. Becky started her career working at American Express and Tufts Health Plan where she held roles in customer service, training and product marketing.

A long time listener and viewer, Becky was thrilled when she joined WGBH in 2009. Over the past 10 years working in Public Media, Becky has overseen Member Services, Operations, Training and Client Support. Becky leverages her years of experience providing outstanding customer experience and service excellence to make sure systems and processes are optimized. Becky holds a BS in Communication from Syracuse University.